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Module 1 General Knowledge 秘书工作基本知识 1

Chapter 1 Introduction to the Secretarial Profession　秘书职业简介 3

Chapter 2 Fundamentals of Business Etiquette　商务礼仪基础 9

Chapter 3 Corporate Secretarial Ethics　秘书职业道德 18

Module 2 Written Communications　写作知识 23

Chapter 4 An Overview of Business Writing　商务英语写作概览 25

Chapter 5 Creating Business Letters in English　商务信函写作 37

Chapter 6 Writing Memos in English　备忘录写作 55

Module 3 Routine Work　秘书常规工作 67

Chapter 7 Telephone Etiquette　电话沟通礼仪 69

Chapter 8 Meeting Organization　组织会议 81

Chapter 9 Presentation Development　开展讲座 90

Chapter 10 Travel and Accommodation Arrangements　旅行和住宿安排 97

Chapter 11 Business Entertaining　商务宴请 108

Module 4 Senior Duties　高级秘书职责 119

Chapter 12 Balance Sheet Composition　制作资产负债表 121

Chapter 13 Payroll Sheet Composition　制作员工工资表 129

Chapter 14 Petty Cash Management　小额现金管理 136

Chapter 15 Foundations of Human Resource Management　人力资源管理基础 144

Chapter 16 Public Relations　公共关系基础 152

Module 5 Job-seeking　求职 159

Chapter 17 Writing Resumes in English　英文简历写作 161

Chapter 18 Writing Job Search Cover Letters in English　英文求职信写作 172

Appendix An Introduction to English Punctuation　英文标点符号用法简介 181

Reference 191

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