英语口语大全 公关英语PDF格式文档图书下载

Unit 1 Greeting the foreign guests at the airport 机场迎接外宾 1

Unit 2 Business arrangements 业务安排 22

Unit 3 Establishing business relations 建立商务关系 41

Unit 4 Business visit 商务参观 62

Unit 5 Banquet reception 招待宴请 83

Unit 6 Sightseeing arrangement 观光游览 103

Unit 7 Farewell banquet 告别送行 125

Unit 8 Trade fair 商务展会 147

Unit 9 Introduction and promotion of products 产品介绍与促销 166

Unit 10 Business negotiation 商务谈判 185

Unit 11 Preliminary talk 初次会谈 203

Unit 12 Inquiry and offer 询盘与报盘 221

Unit 13 Counter-offer and counter-counter-offer 还盘与反还盘 239

Unit 14 Acceptance and order 接受与订货 259

Unit 15 Packing and shipment 包装与装运 277

Unit 16 Payment and delivery 付款与交货 293

Unit 17 Inspection and insurance 商检与保险 315

Unit 18 Agency and contract 代理与签约 333

Unit 19 Claims and settlement 索赔与理赔 353

Unit 20 Complaint handling 处理投诉 373

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